Field Services
Field Services: Real-Time Ops Visibility
Centralized scheduling, status dashboards, and alerting to keep dispatch and crews aligned.
2024 35% faster dispatch decisions
Highlights
Live status boardAlerting rulesCustomer updates
Field services operator dispatching crews across a region with complex scheduling and status updates.
Problem
- •Dispatch decisions relied on texts and spreadsheets with outdated statuses.
- •No clear signal for priority jobs or when to escalate delays.
- •Supervisors lacked a single view of crew location, status, and blockers.
Approach
- •Centralized intake and scheduling rules with clear capacity constraints.
- •Built a live status board with alerts for stalled jobs and missed checkpoints.
- •Automated customer updates and internal escalations for high-priority work.
Results
- •35% faster dispatch decisions with fewer conflicts.
- •Missed updates dropped as alerts replaced manual check-ins.
- •Supervisors gained real-time visibility without chasing crews.
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